2018 Citizen Satisfaction Survey - Perception of Services

data.calgary.ca | Last Updated 3 Jul 2019

The source of this data is the 2018 Citizen Satisfaction Survey, a telephone survey conducted with a randomly selected sample of n=2,500 Calgarians aged 18 years and older between August 15th and September 12th, 2018. Of the sample, 40% were cell phones and 60% were landlines. The margin of error (MOE) for the total sample of 2,500 is ± 2.0 percentage points,19 times out of 20.

Tags: service value, services, satisfaction, citizen satisfaction, surveys

This dataset has the following 7 columns:

Column NameAPI Column NameData TypeDescription
YEARyeartext
SERVICE LABELservice_labeltext
SATISFACTION WITH PROGRAM/SERVICEsatisfaction_with_program_servicetextAnd how satisfied are you with the job The City is doing in providing this program or service? This time, our scale is very satisfied, somewhat satisfied, not very satisfied or not at all satisfied.
PERCENTAGEpercentagenumber
IMPORTANCE OF SERVICE/PROGRAMimportance_of_service_programnumberI am going to read a list of programs and services provided to you by The City of Calgary. Please tell me how important each one is to you and how satisfied you are with the job The City is doing in providing that program or service.
INVEST MOREinvest_morenumberAnd, should The City invest more, less or the same amount?
INVEST LESSinvest_lessnumberAnd, should The City invest more, less or the same amount?