Licensing Center Customer Information

data.cityofnewyork.us | Last Updated 11 Sep 2018

This data set features a monthly snapshot of customer service information at the DCA Licensing Center.

Tags: city government, business, dca, department of consumer affairs, license

This dataset has the following 6 columns:

Column NameAPI Column NameData TypeDescriptionSample Values
Licensing Officelicensing_officetextThe licensing office where the transactions took place.
Monthmonthcalendar_dateThe month when the transactions took place.
Customers Servedcustomers_servednumberThe number of customers served during the selected month
Average Wait Timeaverage_wait_timetextAverage customer wait time, rounded to the nearest minute, before speaking with a licensing representative.
Average Transaction Timeaverage_transaction_timetextAverage transaction time, rounded to the nearest minute, after a customer begins speaking with a licensing representative.
Average Satisfaction Ratingaverage_satisfaction_ratingnumberCustomer satisfaction rating on a 5-point scale, with 5 being the best and 1 being the worst.