OGG - Customer Satisfaction Survey Results

data.michigan.gov | Last Updated 18 Mar 2020

2019-Present. Results for the Office of Good Government from the 2019 DTMB Customer Satisfaction Survey. Most survey items were asked on a 5 point scale (1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree ), with a not applicable (N/A) option as well. Agree Scores are the percentage of responses that are selected as a 4 or 5 (Agree or Strongly Agree) by participants; the higher the reported Agree Score, the more favorable the result. Full measure descriptions are available in the dataset preview below.

Tags: performance, organizational performance

This dataset has the following 4 columns:

Column NameAPI Column NameData TypeDescriptionSample Values
yearyearcalendar_dateYear of DTMB customer satisfaction survey.
service agree scoreservice_agree_scorenumberThe average of 5 items: 1. OGG effectively communicates information to me. 2. OGG understands my specific needs. 3. It is easy to work with OGG. 4. When contacting OGG, I am confident that my request will be handled with a sense of urgency. 5. OGG holds itself accountable to the commitments it makes.
customer satisfaction scorecustomer_satisfaction_scorenumberAgree Score for the item, “Overall, I am satisfied with the services I receive from OGG.”
net promoter scorenet_promoter_scorenumberAgree Score for the item, “I would be willing to recommend OGG services to my colleagues.”