OGG - Customer Satisfaction Survey Service Agree Score

data.michigan.gov | Last Updated 19 Mar 2020

Service Agree Score from the biennial DTMB Customer Satisfaction survey. The Service Agree Score is the average of 5 items: 1. OGG effectively communicates information to me. 2. OGG understands my specific needs. 3. It is easy to work with OGG. 4. When contacting OGG, I am confident that my request will be handled with a sense of urgency. 5. OGG holds itself accountable to the commitments it makes.