Average of Overall Satisfaction - Survey Results for Incidents Annually

data.sonomacounty.ca.gov | Last Updated 28 May 2019

Help Desk Institute - Satisfaction Survey Results

This dataset has the following 3 columns:

Column NameAPI Column NameData TypeDescriptionSample Values
Work Item Typework_item_typetextAn incident is an unplanned interruption to an IT Service or reduction in the quality of an IT service (e.g. the application is down.) Service Requests are defined as a user request for information or advice, or for a standard change.
Receivedreceivedcalendar_dateDate survey request received by requesting department/agency.
Q5 - Overallq5_overallnumberHow satisfied are you with the overall service experience? (Scale 1-5, with 1 being "Very Dissatisfied" and 5 being "Very Satisfied")