Consumer Complaints Data - Unwanted Calls

opendata.fcc.gov | Last Updated 16 Jul 2019

This data is for unwanted calls (telemarketing or robocalls). Individual informal consumer complaint data detailing complaints filed with the Consumer Help Center beginning October 31, 2014. This data represents information selected by the consumer. The FCC does not verify the facts alleged in these complaints.

This dataset has the following 13 columns:

Column NameAPI Column NameData TypeDescriptionSample Values
Ticket IDidnumberTicket Identifier
Ticket Createdticket_createddateThe date the complaint was submitted to the FCC.
Date of Issueissue_datecalendar_dateThe date the consumer states the indicated violation occurred.
Time of Issueissue_timetextThe time that the consumer indicates the violation occurred.
Formissue_typetextPhone, Internet, TV, Radio, Emergency, Accessibility and Request for Dispute Assistance
MethodmethodtextThe manner in which a consumer gets the product or service he or she is complaining about
IssueissuetextThe specific issue the consumer is complaining about. UPDATES: 6/11/2018: Open Internet/Net Neutrality issue is no longer collected. 10/23/2016: Robocalls and Telemarketing (including do not call and spoofing) issues are now collected as Unwanted Calls.
Caller ID Numbercaller_id_numbertextThe telephone number the consumer indicates appeared on their caller ID (i.e. the telephone number that called the consumer)
Type of Call or Messgetype_of_call_or_messgetextThe type of unwanted call or message identified by the consumer
Advertiser Business Numberadvertiser_business_phone_numbertextThe telephone number the consumer indicates the advertiser provided during the call
StatestatetextThe state where the consumer is located
ZipziptextThe consumer's ZIP code
Location (Center point of the Zip Code)location_1locationNot based on individual address. Location of the center point of the Zip Code.