DCI - IT Level of Service Summary

performance.seattle.gov | Last Updated 20 Apr 2016

For IT service dashboards. LoS = (# of service offerings where the average ticket turnaround time was equal to or less than target / total # of service offerings where tickets were requested)

This dataset has the following 3 columns:

Column NameAPI Column NameData TypeSample Values
Departmentdepartmenttext
EndOfMonthendofmonthcalendar_date
LosPerclospercnumber